info@weeecentre.com    +254 20 2060919,  +254 701 819 559

Privacy Policy

WEEE Centre Ltd located at Mihang'o, Embakasi, Nairobi Kenya, Eastern Bypass is the controller of personal data of users/partners and has appointed a Data Protection Officer (cfskenyaorg@gmail.com).


The term "us" or "we" refers to the owner of the WEEE Centre, WEEE Centre Ltd a private limited company, founded in the Reusers of Kenya.

The term "user" refers to the public; either individual or business disposing off e-waste.

  1. Personal data we process
    Name, phone number, e-mail address. Geolocation of the passenger, location and address. Identification data of the device on which the WEEE Centre , has been installed.
  2. Purpose of the process
    We collect and process personal data for the purpose of collecting E-waste and arranging for the collection day and time. We display geolocation data and the phone number of users to our collectors to enable efficient pick-up. Geolocation data is collected only when the WEEE Centre is activated. The collection of geolocation data stops after closing the WEEE Centre. We may use geolocation data to quickly enable our collectors to locate the address and pick up any e-waste. We use contact details to notify users of updates to the WEEE Centre ,. We collect data of the location of users and our collectors to analyse the geographic coverage in order to provide recommendations to the collectors about most efficient routes and locations. Your name, phone number and e-mail will be used to communicate with you. Customer support data is collected on a case-by-case basis and stored for the purpose of resolving disputes and service quality issues.
  3. Legal Basis
    Personal data is processed in order to provide the service contracted with users. We collect and processes the personal data submitted by the usersin the course of installation and use of the WEEE Centre ,. The prerequisite for the use of WEEE Centre services is usersagreeing to the processing of identification and geolocation data. Personal data may be also processed on legitimate interest grounds, for example in investigating and detecting fraudulent payments.
  4. Recipients
    The personal data of passenger is only disclosed to users who has activated WEEE Centre in such case, users will see the name, phone number (in some countries the number is masked) and geolocation data of the passenger. After providing the collection service, the name and the telephone number (in some countries the number is masked) of the passenger will remain visible to the users for 24 hours. This is necessary for users to resolve any issues associated with service provision, e.g., to contact the user if something was left uncollected. Feedback given by users regarding the quality of the service is anonymous and users do not receive names and telephone numbers of the passenger who provided rating and feedback. Depending on the location of the passenger, the personal data may be disclosed to the WEEE Centre group companies and partners (local subsidiaries, representatives, affiliates, agents etc). Processing of personal data by WEEE Centre group companies and partners will occur under the same conditions as established in this privacy notice.
  5. Security and access
    Any personal data collected in the course of providing the services is transferred to and stored in the data centres of Digital ocean , which are located in the territories of a ubited States of America and with local back ups in kenya. Only authorised employees of WEEE Centre group companies and partners have access to the personal data and they may access the data only for the purpose of resolving issues associated with the use of the services (including disputes regarding collection services).
    WEEE Centre group companies and partners can access personal data to the extent necessary to provide customer support in the respective country, see more https://weeecentre.com
    Geolocation data is processed in anonymised form and personalized only if the geographical location data is needed to be linked to a passenger for resolving disputes or fraud.
    For research and scientific purposes, the data is used in unidentified form (anonymized)
  6. Access and correction
    You can access and update your personal data via the WEEE Centre through the app.
  7. Retention
    Your personal data will be stored as long as you have an active user account. If your account is closed, personal data will be deleted (according to the policies set out in this section) from the databases, unless such data is required to be retained for accounting, dispute resolution or fraud prevention purposes. Financial data regarding collection services provided to users will be stored for 3 years after the last collection. Data required for accounting purposes will be stored for 7 years [after the last collection]. In the event that there are suspicions of a criminal offence, fraud or false information having been provided, the data will be stored for 10 years. In case of payment disputes, data will be retained until the claim is satisfied or the expiry date of such claims. Collection history data will be stored for 3 years, after which the data will be anonymized. Please note that the deinstallation of WEEE Centre , in your device does not cause the deletion of your personal data. If the WEEE Centre , has not been used for 3 years, we will notify you and ask you to confirm whether account is still active. If no reply is received, the account will be closed and personal data will be deleted unless such data is required to be stored for accounting, dispute resolution or fraud prevention purposes.
  8. Deletion
    You should also bear in mind that any request to delete your personal data is possible only if we delete your account. As a result of that you will not be able to use WEEE Centre , via an account which has been deleted. We respond to any request for deleting personal data submitted by e-mail within a month and will specify the period of data deletion.
  9. Portability
    We will respond to any request for transfer of personal data submitted by e-mail within a month and specify when the data transfer will take place. After we have verified the customer in question, we will provide you with you personal data, which includes: contact information, last 3 years’ journey history and payment information.
  10. Direct marketing
    We will only use your e-mail address and/ or phone number to send direct marketing messages if you have given us permission to do so via the weeecentre.com website or via the WEEE Centre. We may personalize direct marketing messages using the information how you use WEEE Centre services (frequency of use, journeys, payments). If you no longer wish to receive direct marketing messages, please click the “Unsubscribe” link in the footer of our e-mail or in profile section of the WEEE Centre.
  11. Dispute resolution
    Disputes relating to the processing of personal data are resolved through customer support info@weeecentre.com or by contacting WEEE Centre’s Data Protection Officer cfskenyaorg@gmail.com